By Cheque: Please make cheques payable to “Border Vets Ltd” and post them to Border Vets, Gala Terrace, Galashiels. TD1 3JT
By Debit/Credit Card: This facility is available at our Galashiels Surgery and our Selkirk Surgery. Payment can also be made over the phone on 01896 752156.
By BACS: For online payment details, please email: Border Vets
Terms and Conditions >
Thank you for entrusting the care and attention of your pet to Border Vets.
The following details our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.
All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Our written fee list is available on request.
You will receive a detailed fee note for every consultation, surgical procedure or transaction with us.
Advertised offers and discounts will only apply if accounts are paid at the time.
METHODS OF PAYMENT
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle the account using:
- CHEQUE with current Banker card
- CREDIT/DEBIT CARD - Switch, Solo, MasterCard, Visa, Delta
- BACS transfer. Account details available on request.
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate - often a pet’s illness will not follow a conventional course.
Accounts should be settled within 14 days. Should an account not be settled within 14 days, then a reminder will be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred.
After due notice to you the client, overdue accounts will be informed in writing of the withdrawal of veterinary services. Any cheque returned by our Bank as unpaid, any Credit Card payment not honored and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and Administrative costs together with interest on the principal sum.
INABILITY TO PAY
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. Please note that installments or part payments of any account may ONLY be sanctioned with the express permission of Carla Murphy.
PET HEALTH INSURANCE
Border Vets strongly supports the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle our account and then reclaim the fees from your Insurance Company unless otherwise advised by a member of staff.
COMPLAINTS & STANDARDS
We hope that you never have recourse to complain about the standards of service received from Border Vets. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to Carla Murphy.
OWNERSHIP OF RECORDS
Case records including radiographs and similar documents are the property of, and will be retained by, Border Vets. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.
OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS
The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting
record, for example a radiograph, remains with the practice.
No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by one of the practice directors. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions.