With over 30 years of veterinary experience between them Carla Murphy and Melanie Broad started Border Vets in October 2009. Through practices situated in Galashiels, Selkirk, and Innerleithen, they provide friendly and personal veterinary care to pets across the Borders.
From first vaccinations to a lifetime of preventative care, it’s our aim at Border Vets to help your pet live a long, happy and healthy life.
Meet the team:
Carla Murphy BVMS MRCVS Director. Carla graduated from Glasgow Vet School in 1998. She consults in Galashiels and Selkirk and is interested in preventative medicine and managing complicated medical cases.
Melanie Broad BVMS MRCVS Director. Mel graduated from Glasgow Vet School in 2000. She undertakes most of the surgical cases and she consults at Innerleithen. Mel is responsible for overseeing staff development.
Fiona Kennedy Anaesthesia Assistant, cSQP and Practice Administrator. Fiona has worked at the practice for as long as anyone can remember. She is qualified to monitor patients under anaesthetic and is able to advise on parasitic problems. Fiona also takes charge of your insurance claims.
Colin Jordan RVN, cSQP. Colin joined us in 2013 as a newly qualified Registered Vet Nurse. Since then he has taken charge of the areas behind the scenes. Colin cares for inpatients and monitors anaesthetics. He is also able to advise you on parasitic problems as well as running wellness clinics.
Sarah Johnstone cSQP, VCA. Sarah runs the reception at Galashiels and sometimes Selkirk. She recently qualified as a Veterinary Care Assistant so she can help the vet with minor surgical procedures and inpatient care. She is also qualified to advise on parasitic problems.
Hazel Scott and Maggie Gorman are both cSQP. Hazel and Maggie are our branch ladies. They run the reception and housekeeping at Innerleithen and Selkirk. Both are also qualified to advise you on parasitic problems and may prescribe flea and worm products.
Border Vets provides a range of products and services:
Routine Health Checks.
Free Nurse Wellness Clinics
Personalised Parasite Protection Plans
Surgical, Medical and Dental Facilities
Separate Cat and Dog wards
Digital Radiography ( X-rays ) and ultrasound scanning.
Operations and diagnostic procedures are mostly performed on weekdays. We routinely ask for your pet to be admitted by our Nurse between 8.30 – 9.00am. Pets being discharged will likely be ready for collection between 4-6pm.
Referral and Specialist Care:
We recognise that some complicated cases may require treatments that are beyond the scope of our General Practice so where the input of a Specialist is required we maintain an excellent working relationship with referral centres like The Hospital for Small Animals at the University of Edinburgh, Dental Vets in North Berwick and Batchelor Davidson and Watson for Ophthalmology. If your pet requires to be referred or if it your wish to seek a Specialist opinion then it is our aim to guide you through the process as smoothly as possible, and then provide any aftercare required.
Out of Hours and Emergency Service:
At Border Vets we are proud to provide our own 24hrs Emergency Service. One of our Vets is on-call every night and can be contacted by calling your usual practice number. In most instances the duty Vet will arrange to see you at our Galashiels branch which is equipped with hospitalisation and surgical facilities.
As a small practice we are currently not able to offer continuous 24 hour monitoring, however we are able to state that we will assess every patient individually and we will make arrangements to check your pet at intervals through the night as determined by the condition of your pet. Each call back to check on your pet will be charged at £12.50.
In circumstances where 24 hour monitoring is deemed vital, we may refer you to the Royal Dick Veterinary School at Penicuik where teams of students, nurses and interns are available throughout the night. Understandably, the provision of such intensive care can amount to a considerable cost.
The cost of an Emergency Consultation during opening hours is £35.00 and an Out of Hours Consultation is currently £95.00. All other fees are charged at our standard rate. If additional staff are called in to assist then a fee of £20 is applicable for each member.
We are happy to provide a house visit service. To avoid disappointment please book your visit with as much notice as possible. In an emergency and in some circumstances it may be more beneficial for your pet to come to the surgery. Our staff can guide you on the most appropriate course of action when you phone. The cost of a house call booked in advance is £40. Emergency or out of hours house calls will cost more.
Euthanasia, when the time comes:
This is a difficult time and we understand that you will want this process to run as smoothly as possible. If you have come to the decision that it is time to say goodbye to your pet, please call to discuss how we can help. In general we will make an appointment at a quiet time so this can be done in a peaceful and compassionate manner. A pet cremation service is available. If you would prefer an individual cremation with return of ashes please indicate this so that we can organise your request.
In 2013 we completed a refurbishment of the inpatient area at the rear of the Galashiels surgery. An extension doubling the size of the building added modern wards, a prep room and imaging room and refurbished the operating room.
In 2015 we achieved the Silver Award as a “Cat Friendly Practice” awarded by International Cat Care
In 2015 we completed a refit of our Innerleithen branch to make it one of the smartest practices in the Borders!
Price List Correct at April 2016:
A sample of common fees is shown below, fully itemised invoices or estimates are available on request. A pet’s illness may not always follow a predictable route so giving precise predictions of future costs may not be possible.
Initial Consultation: £25.00
Repeat Prescription Check £17.50
Clip nails £12.50
Dog Booster £38.88
Kitten vaccination course £46.17
Kitten Superkit Boy/Girl £125/150
Rabbit Myxo & RHD vaccine £29.99
Cat neutering male/female in the region £50 / £85
Dog neutering male/female in the region £120 / £190
All prices shown are inclusive of VAT at the standard rate of 20%
We run many long term and monthly offers which you can benefit from; see our website and look out for our monthly offers in Gala Life magazine.
At Border Vets we stock a range of commonly used medicines for immediate dispensing with prices available on request. If you would prefer a written prescription instead, then these can be supplied at a cost of £12.00 per item. Please note that whether medicine is dispensed immediately or prescribed, only the amount required for current use (e.g. one month) will be provided. Animals on long term medication will need to be reviewed periodically depending on the case. The maximum length between checks should be six months.
Thank you for entrusting the care and attention of your pet to Border Vets.
The following details our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.
All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Our written fee list is available on request.
You will receive a detailed fee note for every consultation, surgical procedure or transaction with us.
Advertised offers and discounts will only apply if accounts are paid at the time.
METHODS OF PAYMENT
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle the account using:
- CHEQUE with current Banker card
- CREDIT/DEBIT CARD - Switch, Solo, MasterCard, Visa, Delta
- BACS transfer. Account details available on request.
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate - often a pet’s illness will not follow a conventional course.
Accounts should be settled within 14 days. Should an account not be settled within 14 days, then a reminder will be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred.
After due notice to you the client, overdue accounts will be informed in writing of the withdrawal of veterinary services. Any cheque returned by our Bank as unpaid, any Credit Card payment not honored and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and Administrative costs together with interest on the principal sum.
INABILITY TO PAY
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. Please note that installments or part payments of any account may ONLY be sanctioned with the express permission of Carla Murphy.
PET HEALTH INSURANCE
Border Vets strongly supports the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle our account and then reclaim the fees from your Insurance Company unless otherwise advised by a member of staff.
COMPLAINTS & STANDARDS
We hope that you never have recourse to complain about the standards of service received from Border Vets. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to Carla Murphy.
OWNERSHIP OF RECORDS
Case records including radiographs and similar documents are the property of, and will be retained by, Border Vets. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.
OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS
The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting
record, for example a radiograph, remains with the practice.
No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by one of the practice directors. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions.
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